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You should set aside plenty of time for the conciliation and have arrangements in place for things such as child minding. .. Most firms will respond, but it may take three weeks or more from the time you first register your complaint. In order to help serve you in a more timely manner, we have provided answers to the most asked questions in each of these categories in Help by Topic. You and the respondent may choose to opt for conciliation or else parties may be required to attend a conciliation conference. This information helps us to identify patterns of illegal activity which require enforcement action by the Attorney Generals Office. Your dispute will be subject to the priorities and workloads of people and agencies outside of your control. There are many other organisations in Australia who can assist you with making complaints. Our services are free and available to everyone.
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